Privacy Policy

Last Updated: July 9, 2025

Introduction

M&S Holdings, LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, maintain, and disclose information when you visit our website https://www.aloeteatreemiracle.com (the "Site") and describes your choices regarding our use of your information.

This Privacy Policy applies to information we collect:

• On this Site
• Through email, text, and other electronic communications between you and this Site
• When you interact with our advertising and applications on third-party websites and services

This Privacy Policy does not apply to information collected by:

• Third parties, including through applications or content that may link to or be accessible from the Site
• Us offline or through any other means not specified above

Please read this Privacy Policy carefully. By using our Site, you agree to the collection and use of information in accordance with this policy. We may update this Privacy Policy from time to time, and your continued use of the Site constitutes acceptance of any changes.

Age Restrictions

Our Site is not intended for individuals under 18 years of age. We do not knowingly collect personal information from anyone under 18. If you are under 18, please do not use this Site or provide any information to us. If we discover that we have collected personal information from someone under 18, we will delete that information immediately. If you believe we may have information from someone under 18, please contact us at support@aloeteatreemiracle.com.

Information We Collect

We collect several types of information from Site users:

Information You Provide Directly

• Account Information: Name, email address, phone number, and other contact details
• Transaction Information: Billing address, payment information, and purchase history
• Communication Information: Messages you send us, including customer service inquiries
• Profile Information: Preferences, interests, and other information you choose to provide

Information Collected Automatically

As you navigate our Site, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Information: Pages visited, time spent on pages, click-through rates, and other usage statistics
• Location Information: General geographic location based on IP address
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies

We do not respond to Do Not Track signals. For more information about Do Not Track, visit www.allaboutdnt.com.

How We Use Your Information

We use the information we collect to:

• Process Transactions: Complete purchases, process payments, and fulfill orders
• Provide Customer Service: Respond to inquiries, provide support, and resolve issues
• Improve Our Services: Analyze usage patterns, enhance Site functionality, and develop new features
• Communicate With You: Send order confirmations, updates, marketing materials, and other communications
• Ensure Security: Protect against fraud, unauthorized access, and other security threats
• Comply With Legal Obligations: Meet regulatory requirements and respond to legal requests

Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We may share information with third-party vendors who help us operate our business, including:

• Payment processors
• Shipping and fulfillment companies
• Marketing and advertising partners
• Analytics providers
• Customer service platforms

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our terms of service

Consent

We may share information with your explicit consent for purposes not covered in this policy.

Data Transfers

We are based in the USA. Your information may be transferred to and processed in countries other than your own, including the United States, which may have different privacy laws. By using our Site, you consent to the transfer of your information to these locations.

For users in the European Economic Area (EEA), Switzerland, or the United Kingdom, we ensure appropriate safeguards are in place when transferring data outside these regions.

Your Rights and Choices

Communication Preferences

You can opt out of marketing communications by:

• Following unsubscribe instructions in emails
• Contacting us directly at support@aloeteatreemiracle.com
• Updating your account preferences

Access and Correction

You may request to:

• Access the personal information we hold about you
• Correct inaccurate information
• Update your account details
• Delete your account (subject to legal requirements)

Contact us at support@aloeteatreemiracle.com to make these requests.

State-Specific Rights

California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia Residents:
You may have additional rights under state privacy laws, including the right to:

• Know what personal information we collect and how it's used
• Delete personal information we hold about you
• Opt out of the sale of personal information
• Receive equal service regardless of privacy choices

To exercise these rights, contact us at support@aloeteatreemiracle.com.

Nevada Residents:
You have the right to opt out of certain data sales, though we do not currently engage in practices that trigger Nevada's sale opt-out requirements.

European Economic Area and UK Rights

If you are located in the EEA or UK, you have additional rights under data protection laws:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at support@aloeteatreemiracle.com.

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure servers and firewalls
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

Withdrawing Consent

If you have provided consent for certain processing activities, you may withdraw that consent at any time by contacting us at support@aloeteatreemiracle.com. Please note that withdrawing consent may affect our ability to provide certain services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we make changes, we will:

• Post the updated policy on this page
• Update the "Last Updated" date
• Notify you of material changes via email or Site notice

Your continued use of the Site after changes become effective constitutes acceptance of the updated policy.

Contact Information

Shopping & Billing Terms

Last Updated: July 9, 2025

Shipping Options and Delivery Times

At M&S Holdings, LLC, we offer several shipping options to ensure your orders are delivered promptly:

• Standard Shipping: 5-7 business days
• Expedited Shipping: 3-5 business days
• Express Shipping: 1-2 business days
• Overnight Shipping: Next business day delivery

Please note that delivery times are estimates and may vary depending on your location and unforeseen circumstances.

Shipping Rates and Calculation

Shipping rates are calculated based on the weight of your order, the shipping method selected, and your delivery location. You can view the shipping charges for your order at checkout before you complete your purchase.

Order Processing

Orders are processed within 1-2 business days. Orders placed after 2 PM will be processed the next business day. Orders are not processed or shipped on weekends or holidays.

International Shipping

We offer international shipping to many countries. Shipping times and rates vary based on the destination. Please note that international shipments may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.

Address Changes

If you need to change the shipping address for your order, please contact us immediately at support@aloeteatreemiracle.com. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order has been processed.

Lost or Delayed Orders

If your order is delayed or you suspect it is missing, please contact us at support@aloeteatreemiracle.com. We will work with the carrier to locate your shipment and ensure it is delivered as soon as possible.

Shipping Liability

M&S Holdings, LLC is not responsible for packages that are lost or damaged in transit. If your package arrives damaged, please contact the carrier to file a claim. We will assist you in any way we can to resolve the issue.

Returns and Refunds Policy

We want you to be completely satisfied with your purchase. We will accept a return of products (opened or unopened) for a refund of your purchase price, less the original shipping and handling costs, under the following conditions:

Return Eligibility

• Returns must be made within 30 days of delivery
• Valid proof of purchase is required
• Products must be returned in their original condition
• Return Merchandise Authorization (RMA) number must be obtained before shipping

How to Return Products

To return products, you must:

1. Call (800) 283-0289 or email us at support@aloeteatreemiracle.com
2. Obtain a Return Merchandise Authorization (RMA) number
3. Ship the product to our return address (provided with RMA)

Return Shipping Responsibility

You are responsible for all shipping and handling charges on returned items unless otherwise specified. You bear the risk of loss during shipment. We therefore strongly recommend that you:

• Fully insure your return shipment against loss or damage
• Use a carrier that can provide proof of delivery for your protection
• Keep tracking information until your refund is processed

Refund Processing

Refunds are processed within approximately three business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase. We offer no refunds on any products designated as nonreturnable.

Defective Products

For defective returns, please refer to the manufacturer's warranty included with the product or as detailed in the product's description on our website. We will work with you to resolve any quality issues with your purchase.

Non-Returnable Items

The following items cannot be returned:

• Products specifically marked as non-returnable
• Personalized or customized items
• Items damaged by misuse or normal wear
• Products returned without proper authorization

Order Acceptance and Cancellation

Your order is an offer to buy under these terms. All orders must be accepted by us, or we will not be required to sell the products to you. We may choose not to accept orders, even after we send you a confirmation email with your order number and details.

Pricing and Payment

All prices, discounts, and promotions posted on our website are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email.

We accept Visa, Mastercard, American Express, and Discover for all purchases. By providing payment information, you represent that:

• The credit card information you supply is accurate
• You are authorized to use that credit card for the purchase
• Charges incurred will be honored by your credit card company
• You will pay all charges at posted prices, including shipping and taxes

Title and Risk of Loss

Title and risk of loss pass to you upon delivery. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments beyond our control.

Product Warranties

We do not manufacture or control all products offered on our website. Products may be covered by manufacturer warranties as detailed in product descriptions. To obtain warranty service for defective products, please follow the instructions included in the manufacturer's warranty.

Limitation of Liability

Our sole maximum liability for any reason, and your exclusive remedy for any cause, will be limited to the actual amount paid by you for the products you have ordered through our website. We will not be liable for consequential, indirect, incidental, special, or punitive damages.

Force Majeure

We will not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of God, natural disasters, governmental actions, war, terrorism, labor disputes, or supply chain disruptions.

Policy Updates

This Shipping & Refund Policy may be updated from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.